Glow Release – March 2018

We’re pleased to announce some new and improved changes to our platform!

New and improved features

  1. Tap into your audience with our new Audience Channels feature;
  2. Add images to your survey questions to get feedback about your labelling or brand;
  3. Manage your payment method and pay by the month;
  4. Updates to our Terms of Use
  5. Premium users can now easily duplicate their surveys.

1. AUDIENCE CHANNELS

Audience channels replaces our previous link system to provide you with a great way to deploy your survey and analyse your results. Create different channels for different audiences such as ‘Facebook’ or ‘Email List’. Filter the results based on those channels to get deeper insights into how your channel influences your results.

To get started, once your survey is ready to be published, go to the ‘Audiences’ tab and click ‘+ Select a Channel’. You can create a ‘Custom Link’ channel. When responses start flowing through the channel you’ll be able to add filters dedicated to that particular channel.

We offer a number of Channel types, some we can help you set up and others you can use straight away by yourself:

2. QUESTIONS WITH IMAGES

Questions with images enables you to make better decisions relating to your packaging, labelling or brand options. Simply add or edit a question and choose the three dots. Then click on the image area and add your image:

Try it on the Glow platform

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3. MANAGE YOUR PAYMENT METHOD AND PAY BY THE MONTH

Rather than annual payments, we’ve moved to monthly payments. When you upgrade to Premium you will be able to manage your cards and see your invoices in Account Settings > Billing Details.

4. UPDATES TO OUR TERMS OF USE

Due to the introduction of our monthly payments we have updated our Terms of Use to clarify subscription payments and related clauses such as refunds. Please see “2. Purchases” section under the terms for “Glow for Business”.

5. DUPLICATING SURVEYS

In addition to the new ‘My Projects’ dashboard, survey cards have been redesigned for simplicity. Now, users can click on the survey itself to open up the ‘Edit Survey’ page.

Try it on the Glow platform

Login to the Glow platform and explore for yourself.

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