Improve experiences, pin-point gaps and uncover problems to nurture existing relationships and grow new ones with Glow

Customer Satisfaction

Enhance customer experience to keep them always coming back. Monitor overall experience, discover highlights and understand where you can improve.

Customer Feedback

Hear first-hand your customer’s thoughts and feelings with by collecting rich data on specific themes to distill opinion into insight.

Service Quality

Measure how your employees are delivering on what your customers expect. Target improvement areas, understand aspects that make a difference and master customer communications.

Service Failure

Businesses with complex service delivery models often have points of failure or sub optimal processes that impact customer experience. Uncovering and understanding these can help shape remediation strategies.

Common Applications of Glow

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