Industry Member?
The Glow Trust Index is an impartial study tracking major banks and private health insurers on key factors such as brand awareness, product penetration, customer satisfaction, NPS Score ® and Trust Score.
Subscribe to an indexGet the report up to 7 days prior to the public release date
* Pricing represented in $’000 per year and includes quarterly releases.
BASIC SUBSCRIPTION – FREE
Public report (PDF)
Receive it 2 days prior to the general release date
Available with our basic index subscription
The public report summarises an industry overview and benchmarks trust of each brand against each-other. The report provides the following.
- Sample & Demographics
- Methodology
- Net Trust
STANDARD SUBSCRIPTION
Industry detailed report (PDF)
Receive it 7 days prior to the general release date
Available with our standard index subscription
The industry detailed report summarises the key performance areas with an industry overview and benchmarks each brand both against each-other and the industry. The report provides the following.
- Sample & Demographics
- Methodology
- Net Trust
- NPS
- Prompted Brand Awareness
- Unprompted Brand Awareness
- Product Penetration
- Customer Satisfaction
- Geographic Variance (state)
- Generational Variance
ADVANCED SUBSCRIPTION
Brand report (PDF)
Receive it 7 days prior to the general release date
Available with our advanced index subscription
The brand report includes everything from the industry member report and provides further analysis and benchmarks of your brand against other brands and the industry. It includes the following,
- Sample & Demographics
- Methodology
- Net Trust
- NPS
- Prompted Brand Awareness
- Summary findings of your brand
- Your brand position and movement
- Unprompted Brand Awareness
- Product Penetration
- Customer Satisfaction
- Geographic Variance (state)
- Generational Variance
- Your brand view for geographic variance
- Your brand view for generational variance
DATA SETS
Complete access to the data set
Subscribe to an index (ultimate subscription) to obtain access to the full data including access to data refreshes each wave and the ability to segment data by:
- Age
- Gender
- Location
- Household Income
- Product Holdings
Enquire to find out more.
- Main Financial Institution
- Education
- Employment Status
- Home Ownership Status
- Voting Preferences
Are You an Industry Member?
Get the report 2 days prior to the general release date
Industry Members
Industry members get the additional benefit of receiving the index report 2 days earlier than the general public.
Industry member status applies to the Basic Subscription only.
How to qualify as an industry member.
To qualify as an industry member you must be an employee at one of the industry organisations within that region.
For example if you work at one of the banks in Australia you will qualify for industry member status and receive the Banking Index report 2 days earlier than the general release date.
How to subscribe as an industry member
To subscribe as an industry member, simply fill out the subscription form below, select the Basic Subscription, index of choice and region you would like to subscribe to. We will then review your subscription application and if you meet the criteria, you will receive an industry member subscription to your nominated index.
How to get the report 7 days prior to the general release date
The report is available 7 days prior to the general release date to anyone that is a Standard or Advanced subscriber. You do not need to be an industry member to qualify for these 2 subscriptions.
