Leadership in customer engagement is a key factor for future success


Banking Industry

The Banking Brand and Trust Indices are impartial studies tracking major and upcoming banks on key factors such as brand awareness, product penetration, customer satisfaction, NPS Score ® and Trust Score across different markets. 

Markets currently tracked:

  • Australia
  • United Kingdom

A publicly available report is available for download.

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Private Health Insurance Industry

The Private Health Insurance Brand and Trust Index are impartial studies tracking major and upcoming insures on key factors such as brand awareness, market size, policy uptake, plan penetration, customer satisfaction, NPS Score ® and Trust Score. 

Australia is the initial market being tracked.

The inaugural publicly report will be available in coming weeks.

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Find out how your industry is performing 

Public reports (PDF)

The public report summarises an industry overview and benchmarks trust of each brand against each-other. The report provides the following.

  • Sample & Demographics
  • Methodology
  • Net Trust Rankings

Subscribe to this free report and receive an updated version each time it refreshes.

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