Expert support
whenever you need it.

Whether you want to save time, sense check or ensure quality, our team is here to help.

How it works.

Support on demand.

From quick advice to managed service, we provide support as and when you need it to ensure your project runs smoothly.

Multi-stage quality assurance.

Our 3 stage quality assurance involving platform automation and human intervention ensures data is perfect, every time.

Choose the support you need.

You determine exactly where we step in. No matter what help you need, we’ll ensure you gather actionable insights quickly.

Supported DIY.

Research savvy and prefer DIY? The Glow platform is easy to use, from survey design through channel activation to powerful in-built analysis. Just activate your account and start building. Help is always on hand via live chat or guided support material in the Help Center.

Managed service.

Need help in specific areas? Just ask. We can help with survey checking, scripting into the platform, fieldwork management, sample sourcing and more. Simply Book An Intro to discuss, or request support when logged in to the platform.

Full service.

Want end to end support? We are connected to a network of Market Research Agencies that can deliver the full research package – from methodology to survey design, fieldwork through analysis, to a concise report with actionable recommendations. Book An Intro so we can help you find the right partner.

Glow’s service delivered beyond our expectations! They enabled us to gather high quality data fast and the platform was simple to use - we really were up and running in no time. On top of that the research has been super powerful...

Glow’s combination of great tech and superb service ensures we always get the insights we need ahead of time. If you need high-quality research across multiple markets fast, you can’t go past the team at Glow.

I can’t believe how quickly you got everything together and into field. The results were concise and intuitive. Great job!

I recently had the pleasure of working with Glow on a market research project, and I couldn’t be happier. From start to finish, the process was seamless and the customer service was exceptional. The team at Glow were quick to respond, the platform was intuitive and easy to use and the data output was exactly what I needed.

The Glow team's expertise and experience helped us optimize the survey and the sample both prior to launch and after it was in the field. Our confidence that we can deliver for our clients is bolstered by knowing we have the Glow team behind us.

Why Glow?

Smart technology.

Our all-in-one platform automates and streamlines the research process, making survey design, deployment, analysis and collaboration simple.

> Our technology

Powerful features.

To make insights actionable you need to conduct research quickly, analyse it effectively and share it effortlessly. Our smart platform has powerful features to make research simple.

> Our features