Terms Of Use

Glow Platform (Research Management Website)

Last updated: 1st July 2025

Please read these Terms of Use (“Terms”, “Terms of Use”, “Agreement”) carefully before using the portal.glowfeed.com business website (the “Portal Service”) operating under the brand name Glow (“us”, “we”, or “our”).

Your access to and use of the Portal Service are conditioned on your acceptance of, and compliance with, these Terms. By accessing or using the Portal Service you agree to be bound by these Terms.

1. Account

1.1 Your Account

If you create or register an account with Glow, you are solely responsible for maintaining its security and for all activities associated with it. You must safeguard your password and not share it with anyone. If you need others to access the same account you can invite them within the platform. You must promptly notify Glow of any unauthorized use of your account or other security breaches. Glow is not responsible for any actions or omissions on your part, including any resulting damages.

1.2 Responsibility of Users

Users are responsible for any harm resulting from surveys, questions, options, media files, text and other content (“Content”) that is created, used and stored on their accounts. By making Content available, you confirm that:

The Content does not infringe the proprietary rights, including but not limited to the copyright, patent, trademark or trade secret rights, of any third party;
If your employer owns the rights to your work, you have permission or a waiver to use and share the Content;
You’ve complied with any third-party licenses and passed along any necessary terms to end users;
The Content is free of malware, viruses, or any harmful software;
The Content is not spam or used for deceptive or illegal purposes (like phishing or spoofing) or to drive traffic to / boost search engine rankings of third party sites;
The Content is not pornographic, does not contain threats or incite violence towards individuals or entities, and does not violate the privacy or publicity rights of any third party;
You do not promote your account through spam or unsolicited messages;
Your account name doesn’t falsely suggest you’re another person or company; and
If your Content includes code, it is accurately described and categorized.

Glow may, at its sole discretion, remove Content that violates its policies or is deemed harmful or objectionable. Glow also reserves the right to suspend or block access to the system at any time, without refund, if necessary.

2. Purchases

2.1 Authorisation

If you make a purchase through the Platform, you may need to provide information such as your payment details, billing and shipping address, and location.

By doing so, you confirm that:

You’re authorized to use the payment method provided, and
All information you submit is accurate and complete.

You allow us to share this information with third parties as needed to process your order.

We may cancel or refuse any order at our discretion, including for reasons such as product availability, pricing or description errors, order issues, or suspected fraud or illegal activity.

2.2 Triggered Payments

DIY survey responses from Glow’s integrated panel (“Integrated Panel”) generate charges on your account (“Survey Transactions”) as they occur, with billing delayed to reduce payment frequency.

Charges accumulate until either:

Your Integrated Panel billing threshold (“Billing Threshold”) is reached, or
Your channel is closed and the usage (“IP Usage”) is fully calculated and charged based on your consumption of Integrated Panel services, or
Your monthly billing cycle (“Monthly Billing Cycle”) begins — whichever comes first.

The Integrated Panel Billing Threshold is set by default based on your country. In Australia, this is $100. It varies by region, and can be changed through an authorised Glow representative.

When a payment trigger event occurs, an invoice is generated and the credit card linked to your account is automatically charged the total amount due (“Triggered Payment”). The amount that is currently accrued on the account is visible to users by looking at the Upcoming Invoices tab in the Billing section of the Glow account menu.

2.3 Payment processing by Platform Service Type

There are several types of Platform Service (“Service Types”) that may be purchased. These are currently:

Hosting Credits – All projects require Hosting Credits, where one (1) credit equals 1 completed response (excluding exits and overquota responses). When you buy Hosting Credits through the platform, the credit card on file will be charged.
Some DIY survey responses, such as those using Glow’s Integrated Panel, incur additional fees. When selected, these charges accumulate until your Billing Threshold is reached, a channel is closed or a new Monthly Billing Cycle starts—whichever comes first, after which a charge will be made to the credit card on file.
Research Support – Some Users may access paid Research Support services through the platform. Research Support will be quoted either through the platform or directly. The terms of support will be provided on or off platform at the time of your request.
Reports – Glow hosts a store containing reports, some of which are available for purchase. Report purchases are available to users with a credit card, and will be charged in full at the time of Purchase.

DIY Projects are surveys with channels set up and run entirely by the user.

If survey responses are obtained from Glow via either the Integrated Consumer Panel or as part of Research Services Glow is providing, quality fails may be replaced at no charge and without the need for additional hosting credits at Glow’s discretion.

If survey responses are not being provided by Glow (i.e. via DIY Sharelink or Third Party Panel options) Glow does not take responsibility for quality fails and will not refund/replace any responses or hosting credits in this case.

2.4 Hosting Credit Balance

If your Glow account receives Hosting Credits, it will be visible in your Account > Billing section of the Glow Platform. These credits (“Credit Balance”) can be acquired in various ways:

Through the purchase of Hosting Credits / Hosting Credit Bundles on the platform (or via your account manager)
Through Hosting Credits applied to your account via activity you undertake on the account to earn credits (i.e. completing your profile)
Via a Hosting Credits promotion
By a manual override initiated by our support team (in the case of refunds or rebates)

Hosting Credits are consumed by all projects with each completed response requiring one (1) Hosting Credit.

2.5 Hosting Credit Expiry

Glow Hosting Credits purchased by the User do not expire.

We may, without refund or reimbursement, cancel some or all of the Hosting Credit Balance on your account immediately if you are in breach of our Terms of Use.

Hosting Credits provided free of charge as part of a promotion are subject to the Terms & Conditions of the specific promotion.

2.6 Service Pricing

Glow reserves the right to change the price of Platform Services at any time before a purchase is made. Where possible we will contact you in advance of changes to changes in Platform Service pricing. If we do elect to change our published pricing we will do so in such a manner that allows you to review updated Service Pricing before purchasing services.

The pricing charged for all Platform Services will be the current price published on the Glow platform at the time of purchase.

2.7 Payment & Refunds

By selecting a Purchase you agree to pay Glow the fees indicated for that service. Payments will be charged on a pre-pay basis, unless agreed separately, on the day of Purchase and will cover the use of that service as indicated at the point of purchase. Purchases made on the platform are non-refundable.

2.8 Outstanding Balances

By adding the details of a Company or entity, you accept that the Company or entity in question will be liable and bound by law to settle outstanding balances relating to your usage of Platform Services and other services that you may order from Glow from time to time. Glow reserves the right to pursue unpaid balances relating to your account through:

The Company or entity through which you setup your account, as denoted by the information provided and maintained in your account (both current and previous information), or;
You, personally, if acting independently

You can see any outstanding invoices or usage charges still to be invoiced in the ‘account’ menu in the Glow platform.

2.9 Automatic Recharge of Hosting Credits

By enabling the auto recharge option related to Hosting Credits, you authorise us to collect the applicable fee for such Purchase (as well as any taxes) using the credit card on record for you.

3. Contracting Entity

3.1 Who you are contracting with

Unless otherwise specified in relation to a particular Service, the Services are provided by, and you are contracting with, Glow Australia Operations Pty Ltd;

Glow Australia Operations Pty Ltd. For all services provided by Glow Australia Operations Pty Ltd, the following provisions will apply to any terms governing that Service:

Contracting Entity. References to “Glow”, “we”, “us”, and “our” are references to Glow Australia Pty Ltd, located at 675 Victoria Street, Richmond, Victoria, Australia.
Governing Law. Those terms are governed by the laws of the State of Victoria, Australia (without regard to its conflict of laws provisions).
Jurisdiction. Except if prohibited by applicable law, each party submits to the exclusive jurisdiction of the state courts located in Melbourne, Victoria, and the federal courts located in Canberra, Australian Capital Territory with respect to the subject matter of those terms.

Glow UK Hub Ltd. For users residing in the UK, the services are provided by Glow UK Ltd. The following provisions will apply to any terms governing that Service:

Contracting Entity. References to “Glow”, “we”, “us”, and “our” are references to Glow UK Hub Ltd, of Suite 1-3 Hop Exchange, 24 Southwark St, London SE1 1TY, United Kingdom.
Governing Law. Those terms are governed by the laws of England and Wales (without regard to its conflicts of laws provisions).
Value Added Tax (“VAT”) may be charged in addition for Platform Services purchased and/or delivered in the UK. Glow UK Hub Ltd is registered to collect VAT from customers with VAT registration number GB 270943591.
Jurisdiction. Except if prohibited by applicable law, in relation to any legal action or proceedings to enforce those terms or arising out of or in connection with those terms, each party irrevocably submits to the exclusive jurisdiction of the courts of England and Wales.

4. Promotions

4.1 Rewards and Promotions

Glow may occasionally offer promotions where Platform Services are provided at a discounted rate or free of charge to invited accounts or to new accounts. These promotions are subject to their own specific Terms & Conditions.

5. Content Definitions and Use

There are several types of Content that are created and accessed in Glow. The following definitions and general terms of use apply.

5.1 Survey Content

Definition: The questions, images, user flow, logic and other copyrighted materials relating to the structure of surveys that are undertaken on the platform by Glow public users.

This Content belongs to the Glow Account by which it was created. If you created the Survey Content, you may use it freely for as long as you have a Glow account. If you purchase or use other people’s Survey Content you agree not to copy, reverse engineer, misrepresent, sell or claim the content to be yours. If your Content contains abusive, pornographic, illicit data, malware, viruses, malware or any other content that Glow believes is in contravention to these terms we may remove it permanently and without warning and without compensation.

5.2 Survey Response Data (“Response Transactions”)

Definition: The question responses, images, private messages and other data provided through the platform by Glow public users in the course of using Survey Content.

Response Transactions comprise a combination of responses captured:

Using links sent to your own databases (“Self-Targeted”) databases
Through Glow’s Integrated Consumer Panel (“Panel”) response providers.

Every Response Transaction (Self-Targeted and Panel) captured in Glow requires a Hosting Credit (completed responses only). Panel Responses incur additional fees, charged at a standard rate based on the type, length of survey and other configuration settings that are selected before capturing data You can review the price for any response prior to capturing data on the Platform Service, and are asked to confirm before cost is incurred on your account.

5.2.1 Response Transactions – Data Ownership

All Response Transactions captured by you through Glow’s Platform Service belong to you, or the owner of the account you use. If you manage the account, you may use it freely for as long as you have an account.. Glow offers options for exporting your Response Transactions at any time (automated). If your exported data includes any ‘personal data,’ you are responsible for complying with all applicable privacy and data protection laws, guidelines, and standards. Glow is not liable for any misuse or abuse of personal data associated with your account.

If you purchase or use Response Transactions created by others, you agree not to copy, reverse engineer, sell, misrepresent, or claim ownership of that content without prior written permission.

Glow is not responsible for the quality, opinions, statistics, or any use of data captured through its platform. By using the platform, you acknowledge that content provided by survey respondents is collected at your own risk.

5.2.2 Using Panels in Glow to capture Response Transactions (“Panel Integrations”)

Glow builds and maintains Panel Integrations with a number of third party panel providers to improve the value provided to users of its Platform Service. In some cases Glow provides a simple interface that enables users to target respondents based on the personal information held by these third party Panels.

Glow accepts no responsibility on behalf of our third party providers for any shortfall in the number of responses that are captured through its Platform Service. Our pricing is based on the number of responses (or partial responses or screen outs) that you receive. If you experience any difficulties in capturing responses through a Glow Panel please contact us through the Chat widget and our team will do their best to assist you with your issue.

When you use Glow’s Panel Integrations you agree that, unless you have express written permission from Glow to do so, you will not:

Attempt to capture any personal information from a respondent to your survey, including name, email, phone number, address, social media profile or any other personally identifiable information (PII)
Attempt to invite, advertise or encourage a survey respondent to any other service or platform during or after completion of the survey
Insert links that take the respondent out of Glow’s survey experience
Engineer or attempt to engineer any user experience bypasses that may result in Glow’s survey experience being interrupted or corrupted

Detection of any of the above terms may result in immediate suspension of your account and a loss of access to your data. You agree that by using Glow you will be liable for damages incurred as a result of any breach to these terms.

5.3 Published Content

Definition: Analysis Dashboards, Reports, Documents (including how-to-guides, methodologies, approaches and files), Survey Templates, Survey Kits, copyrighted materials and other Intellectual Property published on the Platform for access by registered and unregistered users privately or publicly.

Glow allows users to produce, share and publish content in multiple formats and areas in the platform. This content can be accessed at three levels depending on how you’ve shared the content.

Other users inside your account (or project if you’ve restricted project access)
Other registered users on Glow
Anyone on the internet

Reports and Survey Kits

For Reports and Kits on Glow, if they have been produced by a third party, Glow will ask for you to consent to securely providing the third party publisher your name, email address and company name in order for them to provide you with additional information relating to their Published Content and other relevant products and services. By consenting to this, you agree the third party may store your data and contact you with information about their products, and services (marketing communications). Third party content publishers agree to treat any data they receive in accordance with their own published privacy policy, and in compliance with their legal obligations to you.

Other Published Content

If you use or access any Published Content you agree not to copy, reverse engineer, misrepresent, sell or claim the content to be yours.

By creating and publishing Published Content for access by other users on Glow, you grant Glow a perpetual, royalty-free license to promote that content on your behalf in all regions where Glow operates.

Glow reserves the right to remove any Published Content—without notice or compensation—if it contains abusive, pornographic, illicit material, malware, or anything deemed to violate these terms.

To discuss producing and distributing proprietary Published Content on Glow, please contact us.

5.4 Other Intellectual Property

Definition: All documents, approaches, how-to-guides, and other materials provided to you by Glow and its partners through the course of your use of Glow in combination with your projects or operations.

When accessing documents on Glow or its connected services that contain trademarks, copyright notices, or other intellectual property claims by Glow, its partners, other users, or publishers, you agree not to infringe on those rights.

If you believe your own intellectual property has been violated, please contact us directly.

5.5 Responsibility of Website Visitors

Glow does not review all content posted through its platform and is not responsible for the content’s accuracy, usefulness, or effects. Operating the service does not imply Glow endorses or verifies any posted material.

You are responsible for protecting yourself and your devices from harmful content such as viruses, malware, or other threats. Despite efforts to limit abuse, the system may include offensive, inaccurate, or otherwise objectionable content, including material that may infringe on intellectual property, privacy, or publicity rights.

Glow disclaims all liability for harm or offense arising from use of the platform.

5.6 Content Posted on Other Websites

Glow has not reviewed and cannot review all material—including software—on websites linked to or from glowfeed.com or the Platform Service. Glow has no control over these non-Glow sites and is not responsible for their content or use. Links do not imply endorsement by Glow.

You are responsible for protecting yourself and your systems from harmful content. Glow disclaims all liability for any harm resulting from your use of third-party websites.

5.7 Copyright Infringement

Just as Glow expects others to respect its intellectual property, it respects the rights of others. If you believe content on or linked to from glowfeed.com violates your copyright, please email the details to hello@glowfeed.com.

Glow will respond to valid notices within 10 business days, which may include removing or disabling access to the infringing material. Repeat copyright infringers may have their access to the platform permanently terminated, without refund of any previously paid amounts.

5.8 Intellectual Property – Glow Brand

The Platform Service, along with its original content, features, and functionality (excluding user-provided Survey Content and Response Transactions), is the exclusive property of Glow and its licensors. It is protected by copyright, trademark, and international laws.

Glow’s trademarks—including the Glow name, logo, and related branding—may not be used without prior written consent and must follow our brand guidelines. For permission or brand usage questions, please contact your account representative.

This agreement does not transfer any intellectual property rights from Glow or its licensors to you. All rights, titles, and interests remain with Glow. Any third-party trademarks displayed on the platform remain the property of their respective owners. Your use of the website does not grant any rights to use Glow or third-party trademarks.

6. General Terms

6.1 Platform Support

Glow’s websites and research platform are provided on a self-service basis. Users have access to training and support materials, which are regularly published and maintained for on-demand use.

Where available, Glow may provide limited support via chat or email to the designated ‘Owner’ of each account. While we aim to respond to all enquiries promptly, response times may vary depending on demand.

For urgent matters or to arrange tailored training or support, please contact us at hello@glowfeed.com to discuss your needs.

6.2 Changes

Glow may modify or replace this agreement at any time, at its sole discretion. While we’ll make every effort to provide advance notice, it’s your responsibility to review the terms periodically. Continued use of the Platform after changes are posted indicates your acceptance of the updated terms.

Glow may also introduce new services, features, or content in the future. These will be subject to this agreement and may include additional fees.

6.3.Termination

Glow may suspend or terminate your access to all or part of the Platform Service at any time, with or without cause or notice, effective immediately.

If you wish to terminate your account or this agreement, you may do so by simply stopping use of the Platform.

Any provisions of this agreement that, by their nature, should remain in effect after termination will continue to apply. This includes, but is not limited to, terms related to ownership, disclaimers, indemnity, and limitations of liability.

6.4. Disclaimer of Warranties

The Platform Service is provided “as is.” Glow, along with its suppliers and licensors, disclaims all warranties—express or implied—including warranties of merchantability, fitness for a particular purpose, and non-infringement.

Glow does not guarantee that the service will be error-free or that access will be continuous or uninterrupted. You use the Platform at your own risk and discretion.

6.5. Limitation of Liability

To the fullest extent permitted by law, Glow and its suppliers or licensors shall not be liable under any legal theory—including contract, negligence, or strict liability—for:

any special, incidental, or consequential damages;
the cost of replacement products or services;
loss or corruption of data, or interruption of use; or
any amount exceeding the total fees you paid to Glow in the 12 months prior to the event giving rise to the claim.

Glow is not liable for delays or failures caused by events beyond its reasonable control. This limitation does not apply where prohibited by applicable law.

6.6. General Representation and Warranty

Your use of the Platform will fully comply with the Glow Privacy Policy, this Agreement, and all applicable laws and regulations—including local laws on online conduct, content standards, and data export.

Your use of the Platform will not infringe or violate the intellectual property rights of any third party.

6.7. Indemnification

You agree to indemnify and hold harmless Glow, its contractors, licensors, and their respective directors, officers, employees, and agents from any claims, losses, or expenses (including attorneys’ fees) arising from your use of the Platform or any violation of this Agreement.

6.8. Miscellaneous

This Agreement is the complete and exclusive understanding between you and Glow. It may only be modified by a written amendment signed by an authorized Glow executive or by Glow posting an updated version.

If any part of this Agreement is found to be invalid or unenforceable, it will be interpreted to reflect the original intent of the parties, and the rest of the Agreement will remain in effect.

A waiver of any term or breach does not waive future enforcement of that term or any other term.

You may assign your rights under this Agreement to a party that agrees to be bound by its terms. Glow may assign its rights without restriction.

By using Glow’s technologies, you agree to these terms.

Glow Public Sites (Public and Survey Response Websites)

Last updated: 1st July 2025

These Terms of Use (“Terms”) govern your access to and use of the services, including our various public websites including www.glowfeed.com, and surveys that are delivered to users from app.glowfeed.com (the “Services” or “Glow”), and any information, text, graphics, photos or other materials uploaded, downloaded or appearing on the Services (collectively referred to as “Content”).

These Terms of Use do not apply to users of our Platform Websites, where surveys and research are prepared, managed and analysed. The Terms of Use for our Platform Websites are published separately.

Your access to and use of the Services are conditioned on your acceptance of, and compliance with, these Terms. By accessing or using the Services you agree to be bound by these Terms.

1. Basic Terms

You are responsible for how you use the Services, including any content you post and the consequences of sharing it. Content you submit may be visible to other users and may be accessed through third-party services or websites. Only share content that you’re comfortable making public under these Terms.

1.1 Private use

You are not permitted to accept these Terms or use the Services on behalf of a company, organisation, government, or other legal entity. These terms relate only to Glow Services that are available in the public domain, including our marketing websites and survey response website(s).

1.2 Provision of Services

Glow’s Services are continually evolving and may change in form or functionality over time without prior notice. Glow may suspend or discontinue any part of the Services—temporarily or permanently—for any or all users without notice. We may also set limits on usage or storage at our sole discretion.

The Services may include advertising, which may be targeted based on your content, activity, or other information. The nature and extent of advertising may change. By using the Services, you agree that Glow and its third-party partners may display such ads, including alongside content submitted by you or others.

2. Privacy and Passwords

By using the Services, you consent to the collection and use of your personal, contact, and profile information as described in our [Privacy Policy], including its transfer to Australia and/or other countries for storage, processing, and use by Glow.

As part of delivering the Services, Glow may send you essential communications—such as service announcements and administrative messages—via your account or through integrated third-party providers.

You are responsible for safeguarding your account password and any activity under it. We recommend using a strong password that includes a mix of uppercase and lowercase letters, numbers, and symbols. Glow is not liable for any loss or damage resulting from your failure to follow these security recommendations.

3. Content on the Services, and Restrictions on Content

All content—whether public or private—is the sole responsibility of the person who created it. Glow is not responsible for the accuracy, reliability, or effects of such content. Your use of or reliance on any content accessed through the Services is at your own risk.

We do not endorse or guarantee the completeness, truthfulness, or reliability of any user-generated content or opinions shared through the Services. By using the Services, you may encounter content that is offensive, harmful, misleading, or deceptive—including third-party links. Glow is not liable for any loss, damage, or harm resulting from such content.

Glow reserves the right (but is not obligated) to:

Remove or refuse to distribute any content
Suspend, block, or terminate users or visitors at our discretion

We may access, read, preserve, or disclose user information when necessary to:

Comply with legal obligations
Enforce these Terms, including investigating violations
Detect or prevent fraud, security threats, or technical issues
Respond to support requests
Protect the rights, property, or safety of Glow, users, and the public

Glow only discloses personally identifiable information in accordance with its [Privacy Policy].

While using the Services, you must not:

Access or tamper with non-public areas of the Services, Glow’s systems, or providers’ systems
Probe or test the vulnerability of any system or breach security measures
Use automated means (e.g., bots or scrapers) to access the Services, unless explicitly permitted
Forge headers or send deceptive or false source-identifying information
Interfere with, disrupt, or attempt to disrupt the access of other users, hosts, or networks—such as by sending malware, overloading servers, spamming, or scripting automated content that burdens the Services

4. Your Rights

By submitting, posting, or displaying content through the Services, you grant Glow a worldwide, non-exclusive, royalty-free license (with the right to sublicense) to use, copy, modify, adapt, publish, display, transmit, and distribute your content across any media or distribution methods—existing now or developed in the future.

This license allows Glow to:

Operate, improve, and promote the Services
Share your content with partners for syndication, broadcast, or publication
Modify or adapt your content for different networks, devices, or formats

From time to time, business users may request that your feedback, comments, or images be published on their social media platforms (e.g., Facebook, Twitter, LinkedIn). By using Glow, you agree that personal data you provide—either directly or via third-party platforms integrated with Glow—may be associated with data you submit through the Services.

No additional compensation will be provided for these uses beyond any rewards offered at the time of submission.

You are fully responsible for the content you provide and any consequences of its use by others. If you do not have the appropriate rights to share content, you may be liable to the rightful owner. Glow is not liable for how your content is used, provided it is used in accordance with these Terms.

You represent and warrant that you have the legal rights and authority to submit all content shared through Glow’s Services.

5. Your License To Use the Services

Glow grants you a personal, worldwide, royalty-free, non-transferable, and non-exclusive license to use the software provided as part of the Services. This license is solely to enable you to access and benefit from the Services as intended, in accordance with these Terms.

6. Glow Rights

All rights, title, and interest in the Services—excluding user-submitted content—belong solely to Glow and its licensors. The Services are protected by copyright, trademark, and other applicable laws.

These Terms do not grant you any right to use the Glow name, trademarks, logos, domain names, or other brand features without prior written permission.

7. Copyright Policy

Glow respects the intellectual property rights of others and expects users to do the same. We respond to valid copyright infringement notices that comply with applicable law.

If you believe your copyrighted content has been used in a way that violates your rights, please send a notice to hello@glowfeed.com including:

A physical or electronic signature of the copyright owner or authorized agent
Identification of the copyrighted work claimed to be infringed
Description of the infringing material and its location (with enough detail to find it)
Your contact information (address, phone number, and email)
A good faith statement that the use is not authorized by the copyright owner, agent, or law
A statement that the information is accurate and that you are authorized to act on behalf of the copyright owner (under penalty of perjury)

Glow reserves the right to remove content alleged to be infringing without notice and without liability. In serious or repeat cases, Glow may terminate user access to the Services at its sole discretion.

8. Content Quality and Rewards

8.1 Content Quality

Glow relies on users to provide accurate, timely, and honest content to ensure high-quality interactions across our platform. We ask that all information submitted through our Services meets these standards.

Deliberate or repeated submission of low-quality content may lead to restricted access or removal from the Services.

Glow strictly prohibits offensive, threatening, illegal, or pornographic language or materials. Users who violate this policy will be subject to a Fair Usage review, which may result in account suspension, termination, or a permanent ban. In serious cases, we may report the violation to relevant authorities.

8.2 Rewards

Rewards may be offered to you through the Services by Glow, its users, charity partners, or rewards partners. Glow acts solely as an intermediary and is not responsible for the quality, value, or terms of any reward.

Some rewards may require you to visit external websites or businesses to redeem them. In such cases, you proceed at your own risk.

If you receive or are eligible for a reward from a third party, any questions or issues related to its delivery must be directed to the provider named in the reward offer.

9.Disclaimers and Limitations of Liability

Please read this section carefully, as it limits the liability of Glow and its parent companies, affiliates, officers, directors, employees, agents, partners, and licensors (collectively, the “Glow Entities”).

Each part of this section applies only to the extent permitted by applicable law. Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability, so portions of this section may not apply to you.

Nothing here is intended to limit any legal rights you may have that cannot be lawfully restricted.

A. The Services are Available “AS-IS”

Your use of the Services and any Content is at your own risk. The Services are provided on an “AS IS” and “AS AVAILABLE” basis.

To the fullest extent permitted by law, Glow disclaims all warranties and conditions, express or implied—including warranties of merchantability, fitness for a particular purpose, and non-infringement.

Glow makes no guarantees and accepts no responsibility for:

The accuracy, completeness, availability, security, or reliability of the Services or Content
Any damage to your device, loss of data, or other harm resulting from use of the Services
The deletion, failure to store, or transmission errors involving Content or communications
The Services meeting your expectations or being uninterrupted, secure, or error-free

No advice or information—oral or written—obtained from Glow or through the Services creates any warranty unless explicitly stated in these Terms.

B. Limitation of Liability

To the fullest extent permitted by law, Glow is not liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, use, or other intangible losses, arising from:

Your access to, use of, or inability to access or use the Services
Any conduct or content of third parties on the Services, including defamatory, offensive, or illegal behavior
Any content obtained through the Services
Unauthorized access to, use of, or alteration of your transmissions or content

10. Ending These Terms

These Terms remain in effect while you use Glow’s public websites.

Glow may suspend or terminate your account, or stop providing some or all Services, at any time and for any reason—including, but not limited to:

You violate these Terms
Your use poses a legal or security risk
Continued service is no longer commercially viable

We will make reasonable efforts to notify you via your registered email or when you next attempt to access your account.

Upon termination, your license to use the Services ends immediately. However, certain sections of the Terms—specifically Sections 3, 4, 6, 8, 9, 10, and 11—will continue to apply.

11. General Terms

A. Waiver and Severability

Glow’s failure to enforce any part of these Terms does not waive its right to enforce that or any other provision in the future.

If any provision of these Terms is found to be invalid or unenforceable, it will be limited or removed as necessary, and the rest of the Terms will remain fully effective.

B. Controlling Law and Jurisdiction

These Terms are governed by the laws of Victoria, Australia, regardless of conflict of law rules or your location.

Any claims or legal proceedings related to the Services must be brought exclusively in the state or federal courts of Melbourne, Victoria. By using the Services, you consent to the jurisdiction of these courts and waive any objections to venue as inconvenient.

C. Entire Agreement

These Terms, the Glow Rules and our Privacy Policy are the entire and exclusive Agreement between Glow and you regarding the Services (excluding any services for which you have a separate Agreement with Glow that is explicitly in addition or in place of these Terms), and these Terms supersede and replace any prior Agreements between Glow and you regarding the Services. Other than members of the group of companies of which Glow is a brand name, no other person or company will be third party beneficiaries to the Terms.

We may revise these Terms from time to time, the most current version will always be on our website. If the revision, in our sole discretion, is material we will notify you via the email associated with your account. By continuing to access or use the Services after those revisions become effective, you agree to be bound by the revised Terms.